Legal
Disclaimer & Terms
Last updated: October 2026
1. Wellness services, not veterinary services
BioPets provides complementary, holistic energetic wellness services for animals. We are not a veterinary practice and our team does not provide veterinary diagnosis, treatment, prescriptions or advice. Under the Veterinary Surgeons Act 1966, only a registered veterinary surgeon may diagnose or treat animals. Nothing on this website, in our reports, our Crystal Treatment Tags, our communications or our AI assistant should be interpreted as a veterinary diagnosis or as a substitute for veterinary care.
2. Always consult your vet
If you have any concern about your animal’s health, contact your veterinary surgeon. Never stop, change or delay any veterinary treatment or medication because of information from BioPets. We encourage owners to use our services alongside, not instead of, their vet.
3. About our reports
Our reports describe energetic patterns identified through bioresonance analysis according to Paul Schmidt. References within reports to body systems, organs or conditions relate to energetic frequency programmes and resonance patterns only. They do not indicate the presence or absence of any disease or medical condition.
4. Scientific status
Bioresonance is a complementary approach. Conventional veterinary and medical science has not accepted or acknowledged the effects of bioenergetic oscillations. We make no claims that our services diagnose, treat, cure or prevent any disease. Testimonials reflect the personal experiences of individual owners; experiences vary and are not a guarantee of any outcome.
5. Crystal Treatment Tags
Crystal Treatment Tags are wellness accessories. Please supervise use, remove the tag from food before serving, keep it out of reach of animals that may chew or swallow it, and do not attach it to collars without supervision. Do not give the tag to your animal to play with.
6. Third-party technology
BioPets uses equipment manufactured by Rayonex Biomedical GmbH. BioPets is an independent business and is not owned, operated or endorsed by Rayonex Biomedical GmbH. Rayonex®, Rayoscan® and Rayocomp® are trademarks of their respective owner. Statistics about third-party technology are as reported by the manufacturer or its partners.
7. Memberships, payments & the 12-month term
7.1 Plans. Bronze (£10 per month, £120 per year), Silver (£15 per month, £180 per year) and Gold (£20 per month, £240 per year) memberships include the number of scans and Crystal Treatment Tag programmes stated for your plan within the 12-month term. A free Crystal Treatment Tag is included when you join any plan. Savings are calculated against the individual scan (£50) and treatment (£30) prices.
7.2 Minimum 12-month term. Every membership is a fixed 12-month agreement, starting on the date your first payment is taken. This applies whether you pay monthly or yearly. The price is the same either way. Paying monthly is simply a way of spreading the cost of the 12-month plan.
7.3 Paying yearly. If you choose to pay yearly, the full 12-month amount is taken in one payment at the start of the term.
7.4 Paying monthly. If you choose to pay monthly, you agree to make 12 consecutive monthly payments. Monthly payments are collected automatically on the same date each month by our payment provider.
7.5 Leaving early or missed payments. If you pay monthly and you cancel your membership, stop or cancel your payments, or fail to pay any instalment before the end of the 12-month term, you remain liable for the full 12-month plan amount. Any outstanding balance up to the full amount (£120 Bronze, £180 Silver, £240 Gold), less payments already made, becomes due. We will write to you and give you at least 14 days to pay. We may pause scans and treatments while payments are outstanding and may take reasonable steps to recover unpaid amounts. Unused scans or treatments are not refunded and cannot be exchanged for cash.
7.6 Your 14-day cooling-off right. Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of joining without giving a reason, by emailing info@bio-pets.co.uk. If you ask us to start your services within those 14 days (for example by returning your sample), we may deduct the value of any scan, report or Crystal Treatment Tag already provided from any refund.
7.7 End of term. At the end of the 12-month term we will contact you about renewing. Unless you choose to renew, your membership ends and no further payments are taken.
7.8 Individual services. Individual scans (£50) and individual treatments (£30) are one-off purchases with no ongoing commitment. Nothing in these terms affects your statutory rights.
8. Your data
We use your details only to provide our services, post your kit and tag, and send your report by your chosen method (email and/or WhatsApp). We do not sell your data. To request access to or deletion of your data, email info@bio-pets.co.uk.
9. AI assistant
Our website chat assistant uses artificial intelligence to answer general questions about BioPets. It may make mistakes, it cannot give veterinary advice, and it should not be relied upon for decisions about your animal’s health.
10. Contact
BioPets, 154 Leicester Road, Oadby, Leicester, LE2 4AA · Tel: 01164 88 98 28 · info@bio-pets.co.uk